Service Package Pricing

Essential A La Carte

Essential IT Support - Free
  • Light Monitoring 
  • Asset/Software/Hardware Reporting
  • Branded Sys-tray icon
  • Remote Control
Managed Anti-Virus - $per/device
  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting
Managed Patch - $per/device
  • Windows Patch Management
  • 3rd Party Management
  • Patch Reporting
Managed Backup - $per/server
  • Integrated Backup Development
  • Backup Management & Monitoring
  • Capacity/Status Reporting
Hosted Backup - $TBD/GB
  • Offsite storage to a secure datacenter
Managed Mobile - $per/device
  • Monthly Vulnerability/Compliance reporting

Proactive

                  Server 
  • Advanced Performance Monitoring
  • Key Application Maintenance
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-virus
  • Managed Backup
  • Additional Support Billed
Network - 
  • Quarterly Network Health Review
  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Additional Support Billed
Workstation - 
  • Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam
   $per/month     $per/user/month

    PROACTIVE OPTIONS
  • Hosted Back up -
  • Managed mobile device

Fully Managed

               Server 
  • Advanced Performance Monitoring
  • Configuration Management
  • Key Application Maintenance
  • OS & 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Ant-Virus
  • Managed Backup
  • Managed Audit
  • Unlimited Remote & Onsite support
Network - 
  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Unlimited Remote & Onsite Support
  • Monthly Network Health Review
Workstation - 
  • Advanced Performance Monitoring
  • Configuration Mgmt & Enforcement
  • OS & 3rd Party Patch Management
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam

      MANAGED OPTIONS
  • Hosted Backup 
Baltimore, MD   
info@handsofsupport.com
410-846-4582